Question 44
You work for a large technology company that wants to modernize their contact center. You have been asked to develop a solution to classify incoming calls by product so that requests can be more quickly routed to the correct support team. You have already transcribed the calls using the Speech-to-Text API. You want to minimize data preprocessing and development time. How should you build the model?
- A. Use the AI Platform Training built-in algorithms to create a custom model.
- B. Use AutoMlL Natural Language to extract custom entities for classification.
- C. Use the Cloud Natural Language API to extract custom entities for classification.
- D. Build a custom model to identify the product keywords from the transcribed calls, and then run the keywords through a classification algorithm.
References
- https://cloud.google.com/natural-language#section-6